We will gladly replace damaged or missing parts at no additional charge, if notified of the problem within 7 days of receipt. If you face an issue with assembling your stand or and accessory part once in use, we will also assist you to make sure your purchase is usable. After 7 days receipt, we will only replace parts, we will not refund or return used items or items damaged in use. We take time to inspect and prepare every item that goes out. Please also make sure your order is correct upon delivery.
Our all natural grass baskets can become misshapen during transit. Reshaping instructions/video are on our website. This is not considered a defect. Colors and weaving are done completely by hand, natural and handmade variations may occur. Vintage items come with natural imperfections as noted on the product page. We can not return or exchange vintage items, please read well before purchase.
We are here to answer any questions and support your decision before your order is placed, please let us know how we can help.
We are unable exchange or switch an item once received. Please refer to our return instructions below.
If for some reason you wish to return your item, you can ship the item back to our warehouse within 14 days of receipt. Due to the nature of our products, we can not make exceptions to this limitation. Please open your item upon receipt. Shipping for returns is paid for by the returnee, we do not provide return shipping. All merchandise must be returned in its original packaging with pads, linens, and cushions being unused and sealed.
Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws (Continental USA Only). Actual shipping costs are non-refundable and will be deducted from your refund credit. This applies even if a code, discount, or promotion was used at the time of purchase. Packages returned due to incorrect address are refunded, minus actual shipping costs. Please keep in mind that actual shipping costs are doubled when an item is non-deliverable.
Design Dua reserves the right to refuse returns or exchanges of items that are not in as-new condition due to use, damage, or misuse by the client. We will be unable to ship these items back to you without an additional shipping charge.
We are unable to refund, return, or exchange items outside of our return policy window. If after use, you no longer find the item suitable we can only provide you with assistance to your specific issue. We can not do returns on used items outside of the policy.
Please be kind and patient with our small customer service team. We are available during business hours only 9am-6pm GMT. If outside of this, we will get back to you as soon as we can. Thank You